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PA & Team Administrator, E17

We are looking for a PA & Team Administrator to join our Asset Management team in Walthamstow.

 

The job description:

 General:

  • Make contacts with clients a high priority. Works hard to meet customer needs and look after their interests. Makes customers feel welcome; listens carefully; quickly builds rapport; shows empathy.
  • Works as a team member with your fee-earners and other colleagues and develop effective and supportive relationships.
  • Anticipate problems and difficulties and take responsibility for own actions. Take initiative and be prepared to make decisions when required.
  • Strive to represent the firm's Mission Statement to both staff and the outside world, and in particular to convey the impression of a united team.
  • Be continually sensitive to all facets of the overall quality of service being received by clients.

 

Specific:

  • To be literate in all aspects of Microsoft Office in order to produce correspondence and documentation in line with company layout. No more than 2 mistakes per day and minimum typing speed of 50 wpm.
  • Answer all incoming telephone calls within 3 rings and in line with company procedure. All telephone messages to be passed within 15 minutes. 
  • To assist the fee-earner in diary management by entering all appointments immediately when call finished, in 'estate craft' or Director's diary. Daily check Brought Forward system and give managers reminder.
  • When current case information is passed by fee earner, update summary within 'x' minutes or twice daily and deal with on-going queries from clients, referring to the website when required. 
  • Ensure all documentation and correspondence are placed on file immediately and all archiving and recording done monthly in line with laid down procedure.
  • To efficiently control the flow of mail, faxes and other messages ensuring all communication is actioned promptly. Ensure all clients are dealt with in a pro-active manner, especially when fee-earner is absent.
  • To draw to the fee-earners attention any possible errors or inconsistency which might occur to you in handling the work.
  • To locate and extract information as required by the fee-earner.
  • To undertake copying, collating, binding of documents and associated work.
  • To follow guidelines with regard to keys.
  • To meet and greet clients/visitors to the office.
  • To ensure all post delivered to reception is entered into post book and franked ready for despatch.
  • To participate in switchboard rota as and when required.

  

Personal:

  • To take personal responsibility for your own professional development, within the context of Investors in People.
  • To maintain and improve your professional expertise.
  • To participate in and contribute to the flow of information within the film.

 

Learn more about us here, or if you're ready to apply, send your CV to Ray Taylor ray.taylor@strettons.co.uk.  

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