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Privacy Policy

Strettons is committed to protecting and respecting your privacy, and we value any personal data we have in our organisation. This policy, together with any other documents referred to in it, sets out the basis on how any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and the care in which it will be handled.

This Privacy Policy applies to the personal data of buyers, sellers, website visitors, prospective customers and clients of Strettons, suppliers, attendees to Strettons events such as auctions, and other people who may contact us in order to find out more about properties or the services we offer.

The Strettons website (strettons.co.uk) is owned and operated by Strettons.

 

WHO WE ARE

In this policy, whenever you see the words (We’, ‘Us’ or ‘Our’), it refers to Strettons Limited, 189-203 Hoe Street, London, E17 3SZ. Registered in England Company No: 268552. For the purposes of the General Data Protection Regulation (GDPR), we are both a data controller and data processor in respect of the personal information that we collect and process about you as described in this Privacy Policy. Strettons is a privately-owned firm of property advisors in London, providing services for customers across the UK. Our established business, with a reputation for high standards, was founded in 1931.

 

WHAT IS PERSONAL DATA?

Under the EU’s GDPR: 
Personal Data is defined as “any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

 

WHAT KIND OF PERSONAL DATA DO WE COLLECT?

 

TENANT/PURCHASER DATA: 

In order to provide lettings and sales services to our clients, we are required to process certain information about tenants and purchasers. We will only ask for details that are necessary to help you find or complete a transaction on a property. This includes details such as your name, email address, telephone number(s), credit records, workplace, professional specialism(s), bank statement, solicitor’s details, and other required information.

Where appropriate and in accordance with regulatory or legal requirements, we may also collect information related to your immigration status, sources of funds or details of any misconduct our clients may need to know about. We also collect your bank details to process payment of fees for other services which you contract from Strettons. We may use your email address and property requirement to send you relevant properties throughout your search, but you are free to opt-out and close your property search at any time, or ask to be removed from our database.

 

LANDLORD/SELLER DATA

If you are a buyer or a landlord, we need to collect and use information about you, or individuals at your organisation, in the course of providing you services such as:

        1. auctioning your property
        2. providing you with support in letting or selling your property (or assisting another organisation to do so)
        3. providing you with insurance services (or assisting another organisation to do so)

We will only collect what is necessary to carry out a service and for regulatory or legal requirements. We also ask for your bank details to process any fees payable or for payments for other services that you have instructed Strettons to provide.

 

SUPPLIER DATA

We need a limited amount of information from our Suppliers to ensure that we can facilitate services or property transactions. To do this, we will ask for company email addresses and phone numbers of relevant individuals at your organisation so that we can communicate with you/them. We also need other information such as your bank details so that we can pay for the services you provide if this is part of the contractual arrangements between us.

 

HOW DO WE COLLECT YOUR PERSONAL DATA?

 

DIRECTLY FROM YOU

Personal data might be given to us through a number of ways including via:

      • Entering your details on the website to subscribe to our mailing list
      • Entering your details on the website to submit an enquiry about a property or service
      • An application form, as part of the landlord/seller/buyer/tenant registration process
      • A form to apply for a job at Strettons
      • A form or other request for information about Strettons or a property(ies)
      • Emailing your CV to Strettons for a job vacancy
      • A form to participate in an auction
      • An auction catalogue order
      • A form to act as a guarantor
      • A form to register for events and any hard copy registration at events
      • Contacting us with enquiries or comments by telephone, email or hard copy correspondence
      • Collecting your data through a contractual or commercial relationship with you
      • Very rarely, but occasionally, we may obtain an email or mailing list through a reputable source in order to reach a new audience we think might be interested in our services 
 
FROM A THIRD PARTY

Personal data may be given to us by another organisation you have registered with and we may be required to process your data in order to complete services that you or the organisation expects of us. This could include one of the following:

      • Property portals (Rightmove, Zoopla, etc.)
      • Banks
      • Employers
      • Credit Reference Agencies
      • Other regulatory bodies to check your financial conduct or history to comply with Anti-Money Laundering legislation or other legal. Regulatory instruments we are bound by.

 

WEBSITE USERS: We collect your data automatically through cookies when you visit our website, in line with cookie settings in your browser. We may collect information about your computer, operating system and browser type for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual unless you choose to complete a form. More information on cookies and the data they capture on our site are below. 

 

 

HOW DO WE USE YOUR PERSONAL DATA?

The personal information we record is used to communicate with you when you request information about a service or a property we are marketing. Data is processed by Strettons, and depending on which service Strettons is providing, we will have a set list of authorised suppliers that you will be made aware of before sharing your information.

 

The data will be used to:

      • Communicate with you
      • Provide you with the services you have requested
      • Comply with applicable laws and regulations
      • Carry out administrative tasks
      • Invoice you
      • Pay a fee
      • Assess enquiries
      • Provide you with information about relevant news or services that are believed to be of genuine interest 

 

No other third parties have access to your personal data unless it is specifically required to meet either contractual obligations or the legitimate interests of the company as defined under Article 5 of the General Data Protection Regulation (GDPR). If at any time you do not wish to receive further information about us and our services, all communications will provide an easy opt-out and opportunity to update preferences. If you want to be removed from all databases, please contact us: contact@strettons.co.uk.

 

HOW DO WE PROTECT YOUR PERSONAL DATA?

We care about keeping your information safe. That is why we have put in place appropriate measures designed to prevent unauthorised access to and misuse of your personal data, and we are continually working to improve them. The data that we collect from you may be transferred to and stored at our servers in the UK. Anyone who will have access to it as a part of providing a necessary service has signed an agreement to uphold the security and integrity of your data. Strettons is also certified for Cyber Essentials and has worked hard to put preventative processes in place to protect your data from being breached.

 

HOW DO WE UPHOLD YOUR RIGHTS TO USE PERSONAL DATA?

We aim to tailor our communications and ensure you are able to ‘opt-in’ to receive the information that you want. To achieve this, we will usually inform you, before collecting your data, if we intend to use your data for such purposes. You can exercise your right to prevent such processing by letting us know in writing. You will always have the right to ask us not to process your personal data for marketing purposes and you can exercise your right to erasure by contacting our Data Protection Officer, Tara Jay at tara.jay@clearcomm.org

 

INFORMATION WE MAY COLLECT FROM YOU

We may collect information from you online through the following ways:

      • Your request for publications and other marketing materials;
      • Your request for information about property related topics and events;
      • Your registration for events;
      • Your contacting us with enquiries and comments;
      • Our use of Google Analytics cookies (please see the cookies section below);

 

If you take one of the steps mentioned above, we may collect and process personal information about you such as:

      • Your name
      • Postal address if applicable
      • Email address
      • Phone number(s)

 

WHERE WE STORE YOUR PERSONAL DATA

Your data we collect may be transferred to and stored at our servers in the UK. 

 

HOW WE WILL USE YOUR INFORMATION

We will process any of your personal data in accordance with our obligations under applicable data protection laws and regulations. We do this for a number of reasons including:

      • To provide you with the services you have requested
      • To comply with applicable laws and regulations
      • For administrative purposes
      • To assess enquiries
      • To provide you with information about us and our services, including regulatory updates

 

If at any time you do not wish to receive further information about us and our services, contact us anytime to unsubscribe: contact@strettons.co.uk

 

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to third parties for reasons including the following:

      • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation
      • In order to enforce or apply any agreements
      • To protect the rights, property, or safety of Strettons or others

 

This includes exchanging information with other companies and organisations for the purposes of safeguarding or other statutory regulations we have to comply with.

 

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. If we have not already, moving forward we will inform you before collecting your data if we intend to use your data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, via email or verbally to a member of staff. You can also exercise the right at any time by contacting us at contact@strettons.co.uk

 

COOKIES

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. 

Strettons website uses cookies to monitor use and experience for visitors to our website. This helps Strettons improve the site where necessary and produce resources that interest our visitors. Our cookies cannot identify you as an individual.

You can set your browser to not accept cookies and the above websites tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

View our full Cookie Policy here: https://www.strettons.co.uk/cookies/

 

CHANGES TO STRETTONS' PRIVACY POLICY

This Privacy Policy was last updated on 23 May 2018. Strettons reserves the right to review and update this Privacy Policy as needed, to help keep you informed. Future variations become effective by posting on this website. Your subsequent use of this website or submission of personal information to Strettons will be deemed to signify your acceptance to the variations. 

 

CONTACT

Questions, comments and requests regarding this Privacy Policy should be addressed to contact@strettons.co.uk. If you are not happy with the way we have managed your personal data, you can contact the ICO on https://ico.org.uk/concerns/.